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Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People, by Alan Willett
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Review
"It’s a logical organizational design and learning approach, supported by a few realistic case studies and some very practical advice...Positive, and enough for new and seasoned managers to use as a guide to the divas around us." --Booklist
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"His system will give leaders at all levels the skills and confidence to give a group the freedom they need to be creative and productive without letting them wreak havoc with the team’s agenda." --Retailing Insight "[Willett] urges you to appreciate the diversity of every leaf…mavericks, cynics and divas aren’t out to sink you; they just see another path to improving the organization." –Globe and Mail “…makes a compelling argument to set the bar higher and accept the call to exceptional leadership….provides useful practical guidance and is an important addition to the reference collection of project managers seeking to achieve their full leadership potential.” —PM World Journal “…how to become an exceptional leader who can manage any¬one in any situation…an easy-to-read book on a complex subject.” —BizEd “Presents a framework, approach, and recommendations for transforming the troublesome to the tremendous.” – PM World Journal “...wonderful resource for all leaders, because it discusses strategies for improving leadership at all levels with a thorough discussion of leadership challenges and strategies for improvement.”— Technical Communications
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Book Description
Is that one guy dragging you all down? The control-freak, the narcissist, the slacker, the cynic... Difficult people are the worst part of a manager’s job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with—and it’s your responsibility to do it. Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors. Written by an insider in the tech industry, where personality issues routinely wreck projects, the book reveals a core truth: most people actually want to contribute results, not cause headaches. Once you realize the potential for change, the book’s simple steps, examples, and scripts explain how to right even the most hopeless situations. You’ll learn how to: • Master the necessary mindset • Explain the problem calmly in a short feedback session • Get a commitment to change, and follow up • Coach others to replicate the process • Develop the situational awareness required to spot trouble even earlier in the future Every manager has “problem people.” What sets great managers apart is how they turn them into productive team players. Prepare to transform the troublesome into the tremendous.
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Product details
Paperback: 240 pages
Publisher: AMACOM; First edition (November 29, 2016)
Language: English
ISBN-10: 0814437605
ISBN-13: 978-0814437605
Product Dimensions:
6 x 0.6 x 9 inches
Shipping Weight: 10.4 ounces (View shipping rates and policies)
Average Customer Review:
4.1 out of 5 stars
37 customer reviews
Amazon Best Sellers Rank:
#26,705 in Books (See Top 100 in Books)
The book has some solid perspectives. And having worked at one of the companies mentioned by the author, I can see how the advice given in this book permeated the culture. So, this book definitely contains effective strategies. However, I think this misses a big piece of the puzzle. The connotation of "difficult" is used throughout the book, where it may be more apt to say "different", "troubled", or "temporarily hampered". It does not take any perspective besides the neurotypical. It expects people to conform or get out. But, I think it would be more productive to talk about how to make systems and groups that work for people who are outside the norm due to giftedness, or other such challenges. And I think it'd be great for it to have acknowledged that, sometimes, the needs of the individual are not accounted for easily in the system. It did discuss the impact of valuing all kinds of people, and it touched on the potential that some "difficult" people can offer. But I think there are deeper wells to divine here.
Leading the Unleadable is one of the most insightful and creative books on leadership, I have ever read.Alan’s theme – his three-fold personal mental model, if you will – is a must for every leader, no matter their station in their given organization.He asserts and rightfully so, to treat yourself as a business of one person who is choosing to provide services to your employer in exchange for the company’s choice to pay you.In running this business of “meâ€, he offers three significant mindset shifts.1. Provide great return on investment to my employer.For me to be successful, my employer must be successful. Instead of simply “get stuff done†I must instead “have great positive impact on the business.â€2. Improve me. Any business must be focused on the now and on the future. My new mindset changed to think of every investment in time I made as having to be beneficial to my employer but also to myself.3. Seek opportunities to dramatically improve your business. With the mindset shift, you will be thinking about the overall business and where you can provide the most impact. You will be pitching new ideas and initiatives that further the business of you, and the business that you own or are employed by.Having coached over 500 CEOs and senior executives, I can tell you this mindset is pure gold. The entire book is a gem. Every page is loaded with unusual but pertinent insights. Read it, and then read it again. You will not be sorry.
For first time managers it might be a good read but not for experienced folks who are thinking there are some new tricks in this book.
This is my first book on leadership, so I didn't know what to expect from it. Furthermore, what I was looking for were actually practical examples of how to deal with difficult people, and not as much about leadership.The book had that, but the focus seemed to be more on "leading" then on "the unleadable".I however don't feel like punishing the book with a lower score because of the slight mismatch between the title and the content. It was a good book, I din't want to get pedantic about it.Just be careful about your expectations.Bonus! I received an extra chapter from "Talking to crazy" at the end. That book really seems like it's about handling difficult people, so I might check that out.I don't have too much to say about this book, even though I took maybe hundreds of notes (on kindle). It's all just reasonable good advice...stuff you'd probably find in a lot of places. I found the BS level to be quite low, so the author seems to really talk from experience, and not after imagining how straw-people work and drawing on flipcharts.It's a short read, I recommend it for people who chose to/ended up leading others, people who have bosses and want to understand what pressures their bosses face, and people who are easily annoyed by others :pAlso further recommendation on how to deal with difficult people or people who don't know how to express themselves: "How to argue: powerfully, persuasively, politely" (...or something like thst). That helps in ending arguments very fast and very constructively.
This books gives a really good layout on how to approach management, especially for new managers. Willett does go over how to deal with difficult people, but does not spend as much time as the title suggest. Managing difficult people is only a portion of a manager's job. This book gives a broader view of management and leadership.
It was a good book. It provides overall leadership advice and project management tips (lots of it). But if you are looking for specifics because you were attracted to the title you will be disappointed.
A very valuable book that serves as a terrific toolbox and roadmap for the top leadership skill of managing high performers, star talent, and difficult people. If you are a leader managing people, you will use this book often.
Alan says first you must choose to become an exceptional leader; then it will become fun and rewarding. Leading the Unleadable has inspiring insight and practical guidance on how to fine tune your radar to detect trouble early, manage some of the most challenging situations and even prevent them. Are you ready?
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